Refund Policy
Digital gift card codes are issued immediately after payment confirmation. Because codes cannot be returned once revealed, all sales are final unless the conditions below apply.
1. When a refund is available
- The code was not delivered within 24 hours of the first blockchain confirmation.
- The code was delivered but the issuer confirms it is invalid, and a replacement cannot be supplied.
- We cancel the order before delivery for fraud or stock reasons.
2. When a refund is not available
- The code was delivered and redeemed successfully.
- The card is region-locked and was redeemed outside the indicated region.
- The email address was entered incorrectly and the buyer did not contact support within 24 hours.
- The buyer sent the wrong coin, wrong network or an amount below the quoted total.
- Network fees, price changes or delays caused by blockchain congestion.
3. How to request a refund
Email [email protected] with your order ID, the email used at checkout, a screenshot of the issue and the issuer's error message if available. We respond within 24 hours.
4. Refund method
Approved refunds are sent in the original cryptocurrency to the address you provide. Network fees are deducted. Refunds are typically processed within 5–10 business days after approval.
5. Replacements
At our discretion, we may replace an invalid code instead of refunding it. Replacement is subject to stock availability and issuer verification.
6. Chargebacks
Cryptocurrency payments are irreversible. This policy is the exclusive remedy for delivery issues.